Shipping & Returns
Shipping Policy & Returns
Free Delivery ( order $400 or more)- No Machines Free Delivery offered in Hong Kong for orders of HKD$400 or above via Company Delivery. Island excluded.
Depending on area, some Residential Address may be subject to a surcharge and free delivery will need to be switch to a Business Address. If needed, client will be contacted prior to shipping.
Free Delivery (orders $400 or more) - Includes Machines
All orders with Coffee Machines and Grinders will be shipped out and delivered via Company Delivery. Island included.
Standard Delivery Fees (orders below $400)
Free - Self Pick Up at shop
$30 - Standard Shipping (final shipping cost should be based on express quoting)
Espresso Machines & Grinders Purchase from shop only.
Check the stock status and final price from us before place order
Processing Time & Delivery
If the payment has been received, processing time & delivery of the items to the destination are 3-5 business days depending on order time and location. (please double check with us)
WARRANTY only for Machines
Always read the machine Instruction Menu before you use the machine. Any improper use the machine will void the warranty.
Any use of unauthorized modifications or repairs and any use of non original or non model specific spare parts will void the warranty.
Semi-automatic single group espresso machines & Grinders includes 1 year off site warranty without human negligence.
Semi-automatic two/three groups espresso machines includes 1 year on site warranty without human negligence.
For normal tear & wear off on Coffee Machine &/or Coffee Grinder & electrical parts excluded.
Buyer is responsible for daily cleaning and maintenance of the equipment.
If the equipment breaks down due to the lack of maintenance, Buyer is responsible for full parts and labor charge,
Returns and Refunds
All Orders: No refundable is accepted once the order is completed, except the product is out of stock or damaged by manufacturer.
If shipping delivery is used in case of exchanges, courier charges and any additional fees will be borne by customer applicable.
We will not be liable for any loss or damage incurred in the process of shipping items back to us.